Menu

How-to

Answer a care need

After this you can move a need through, inside its 48-hour clock.

2:30Start hereChanges demo data

The steps

  1. Open Care Queue. Each card shows a person, the kind of need and a clock.
  2. On a card in Open, choose Triage.
  3. Choose Route… to hand it to the right person, if it isn't you.
  4. Once someone has reached them, choose First contact.
  5. Choose Close… and write one line about what happened. Hale asks for that line before it closes.
Good to knowAdministrators can raise a need here, but only pastors and ministers can move one along. The clock goes amber at 24 hours and red at 48.

Your screen may look different: names and numbers change, and Home changes through the week.